Kids Events Bookings

• There will be a ticket cost of £1.50pp this is for entry into Kid’s Event only.
• The numbers of tickets are in relation to all attending between 2-16 years old, accompanying  adults do not need to buy a ticket.
• This ticket does not include a bench, we recommend an early arrival as benches are first come, first serve basis.
• We will always try our best to accommodate customer requests, however this cannot be guaranteed.  
• Cancellation Policy: Please read our T&C’s before paying any deposits as any deposits are non-refundable.

Upper Plaza Bench Bookings including monthly Kroud Karaoke event*

• To reserve an upper plaza bench a deposit of £12.00 per person will be required on making the booking. This will be given back to you on the day in the form of x2 drinks vouchers to the value of £5.50 each.

*excluding Kroud Karaoke on New Year’s Eve

Kroud Karaoke Premium Bench Bookings*

• To reserve a premium table for Kroud Karaoke a deposit of £17.00 per person is required on making the booking. This will be given back to you on the day in the form of x 2 drinks vouchers to the value of £6.00 each.
• The remaining £5.00 is a reservation fee to secure your premium bench on the front two rows facing the stage to guarantee the best seats in the house.

*excluding Kroud Karaoke ticketed events.

Christmas Party Night Bookings*

• Bookings can be made from 6:30pm, event starts at 8pm,please arrive at the time you have booked for only.  
• There will be a deposit of £21.95pp and include x1 drink voucher, x1 food voucher, entertainment, and the bench for the evening!  
• Please read the FAQs and acknowledge that you and all guests are over 18. Entry will not be given to anyone under 18.  
• Bookings maybe located on the lower plaza or upper plaza and the management can change this without notice. 
• We will always try our best to accommodate customer requests, however this cannot be guaranteed.  
• Cancellation Policy: Please read our T&C’s before paying any deposits as any deposits are non-refundable.     

Cancellation Policy

• Any deposits paid are non-refundable however if given more than 48 hours we can look at date change for you.
• Cancellation within 48 hours – deposit and full paid balance non-refundable.
• We cannot refund any changes in your party group size once paid in full – any pre-ordered drinks will be given to the group, guests who can no longer make it will not be given a refund.
• To edit or amend your booking please reply to your confirmation email at your earliest convenience.