Customer Support

At STACK, we are committed to providing an exceptional experience for all our visitors and neighbours. If you've encountered an issue or would like to raise a concern, please use the form below to share the details with us.

Your feedback is important, and we will do our best to address your complaint promptly and fairly. Thank you for taking the time to help us improve.

We will aim to respond to you directly within 48hrs. Should your enquiry come in on a weekend the 48hr period will start from the Monday.

If you’re not comfortable or don’t have the facilities to complete the digital form, we kindly suggest asking a friend or relative to assist you by completing it on your behalf.

If your complaint is regarding a current noise issue please send a WHATSAPP message to 07367645699.

Please note: The WHATSAPP number is for messages only and goes to a central control room where they will pass on the message to the Manager on duty at the venue. Phone calls wont be answered.

STACK Complaints Form

Please select the venue your complaint relates to: *

STACK Seaburn

St. James' STACK

STACK Lincoln

STACK Middlesbrough

What is your complaint about? *

Noise Complaint

Customer Service Complaint

Food Quality Complaint

Other

Date of incident

Please provide the approx time of incident?

Please provide as much information as possible relating to your complaint: *

If you have any photographs or recordings you want to submit which would help us investigate your complaint please upload here

Choose file

Contact Details

First Name *

Last Name *

Post Code *

Phone Number

Additional information

Consent for storing submitted data *

Yes, I give permission to store and process my data