FAQ's

We have a relaxed dress code, however as a general rule: we advise smart casual clothing be worn on evenings and weekends. If wearing sportswear, you may be refused entry.

Fancy Dress: All fancy dress costumes must be non-offensive. Please note that stag/hen party costumes are not permitted. Final discretion lies with the management.

We have the right to refuse service and/or entry to the premises - without providing you with a reason. 

Families are very welcome to visit STACK.

Under 18s visiting the main STACK Plaza area must be accompanied by a parent / legal guardian, or an adult aged 25 or over at all times due to the nature of STACK being a licensed premises that serves alcohol. 

Anyone under the age of 18 must be off site by 9pm.

Weekends - Under 18s may be refused entry into the venue from 8:00pm. Any under 18s already in the venue will be asked to leave no later than 9pm, in line with our license. 

Kroud Karaoke - Under 18s will be refused entry into the venue from 7:00pm. All under 18s already in the venue before this time must be off site by 8pm before the event starts - Kroud Karaoke is an 18+ event only. 

All times above are subject to change and at the discretion of our management.

WE OPERATE A CHALLENGE 25 POLICY. If you are lucky enough to look under 25 then you will be asked to show identification. This will need to be a physical approved photo ID document.
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Although STACK serves food, you are entering a licensed premises where alcohol can be purchased, therefore teenagers must be accompanied by an adult aged 25. This policy is in place to protect our license and reduce the risk of alcohol being purchased for under 18s. 

STACK prohibits the consumption of beer, wine or cider to anyone under the age of 18 even if they are consuming a table (substantial) meal.

No, only food and drink purchased from any of our food vendors or bars situated in STACK Lincoln can be consumed in our premises.

Any food or drink found from outside the venue will be confiscated and customers may be asked to leave or refused entry.

STACK Lincoln can be accessed via the front entrance at 151 High Street, Lincoln at St Marks Shopping Centre. 

Carer Ticket Scheme: We understand that some guests may need support while enjoying an event which is why we offer one free carer ticket. Please contact us at [email protected] and provide a copy of your PIP, DLA or NIMBUS card.

Facilities: Accessible toilets are available on both floors. Please be aware we do not have adult changing facilities.

Service: If help with service is needed, please speak to a member of our team and we will be more than happy to provide table service.  

Strobe lighting/ effects: We have a lot of different entertainment and some shows may contain flashing lights and smoke machines.

Bars and Food Vendors: Our bars and food outlets have high service points. Please speak to a member of our team who will be happy to assist any guest placing or receiving an order.

Please visit out 'What's On' section for all of our confirmed entertainment schedule.

This is updated regularly so if the date you are looking for is not yet availble, please check later.

Dogs are welcome until 9pm* everyday - there are assigned doggy water stations within the venue.

Please be respectful of other customers and do not allow your furry friend to sit/lie on the tables where customers consume food.

*Management may bring this time forward if we are extremely busy or for events such as Kroud Karaoke.

CCTV in operation throughout the premises.

Management and door superivsors reserve the right to refuse entry.

Please be aware that photographs taken within the venue may appear in advertising literature or on our website.

For health and safety reasons, we cannot allow balloons in the venue. This policy helps us maintain a safe environment for all our guests and staff.

Christmas booking tickets are priced at £21.95 per person and include: live entertainment / x1 food voucher / x1 drink voucher and your bench for the evening.

For the £21.95 Christmas Party Nights and General Christmas Bookings, the food voucher is valued at £11 and can be used at any of our food vendors within STACK. The drinks voucher is worth £6 and can be used for items such as a single spirit and mixer, bottled beers, small wines, or pints. The remaining balance is your bench for the night along with the great entertainment.

Please read all T&Cs before paying any deposits.

Any no-shows will forfeit their deposit. 

Group Size Changes: Unfortunately, we cannot refund or adjust payments for changes in your party size after full payment. Unused vouchers for absent guests will be allocated to the group. If not all your guests arrive, we may reduce the space of your area to accommodate the public due to the popularity and business of the site.

• Please note that any deposits paid are non-refundable, so if, for example, you prepay for 30 guests and only 16 decide to pay the final balance, the deposit for the remaining guests will be lost.

Please note, if not all of your guests arrive, we may reduce the space of your bench / area to accommodate the general public due to the popularity of our site.

We cannot refund any changes in your party group size once paid in full – any vouchers allocated to guests who can no longer make it on the date of booking will be given to the group to spend.

Bookings can be made from 6:30pm, please arrive at the time you have booked for only.

During the booking process only available benches will be shown. If your preferred time is not visible, this means that time is fully booked.

All greyed-out dates show as unavailable as they are generally fully booked.

Benches will be allocated for up to 4 hours. If you wish to leave prior to your end time you can.

No, you must arrive within the first 15 minutes of your booking start time otherwise you risk losing your bench. 

If you are leaving before your allocated time, it would be appreciated if you could let a member of staff know.

Voucher Usage: All vouchers must be used on the date and time of booking and are non-refundable.

Drinks Vouchers: These can be redeemed for both alcoholic and soft drinks at any bar within STACK.

Change Policy: No change will be given from any vouchers, but you can add money to purchase more expensive items.

For the £21.95 Christmas Party Nights and General Christmas Bookings, the food voucher is valued at £11 and can be used at any of our food vendors within STACK. The drinks voucher is worth £6 and can be used for items such as a single spirit and mixer, bottled beers, small wines, or pints. The remaining balance is your bench for the night along with the great entertainment.

No, all bookings must be made through our online booking system with at least 48 hours notice so we are able to manage capacity. 

STACK Seaburn operates without table service – please order and pay for your food directly from the street trader hatches.

Vouchers cannot be used via our STACK app.