Terms & Conditions

Terms & Conditions

STACK Leisure (STACK) is operated by THE HOLD GROUP LIMITED. The Hold Group Limited is UK based company whose registered office is Patrick House, Gosforth Park Avenue, Gosforth Business Park, Newcastle upon Tyne, NE12 8EG

In the United Kingdom, the governing law and jurisdiction for any legal matters related to these terms and conditions shall be governed by the laws of England and Wales. Any disputes or claims arising out of or in connection with these terms and conditions, including those related to the booking process or the use of our services or products, will be subject to the exclusive jurisdiction of the courts of England and Wales. This choice of governing law and jurisdiction is made to ensure clarity and consistency in the application of these terms, allowing for efficient resolution of any potential disputes. By engaging in business with us, customers consent to this legal framework and agree to resolve any issues within the legal confines of the United Kingdom.

Entry Policy

At STACK, the safety and security of our staff and customers is paramount. STACK operate a challenge 25 policy. If you are lucky enough to look younger than 25 then please be prepared to prove your age with valid and current identification. This can be either a UK driving licence, passport, or PASS identification card bearing the PASS hologram. Many STACK venues, in conjunction with local authority guidance, operate an ID seizure policy whereby false ID will be confiscated and handed over to the police.

STACK support the responsible consumption of alcohol and reserve the right to refuse service to customers who are, or appear to be, intoxicated.

Tap water is freely available in all our venues upon request.

A random search policy of all customers may be implemented depending on prevailing conditions, risk assessment or police advice.

STACK operate a zero-tolerance policy on drugs. Customers suspected of dealing or using drugs will be asked to leave the premises immediately. Customers are advised that STACK work continually with local authorities to ensure STACK venues are fully compliant on all aspects of health and safety and crime and disorder.

CCTV is in operation in all STACK venues.

We have the right to refuse service and / or entry to the premises - without providing you with a reason. 

Child/Age Policy

  • Families are very welcome to visit STACK.
  • Under 18s visiting the main STACK Plaza area must be accompanied by a parent / legal guardian, or an adult aged 25 or over at all times due to the nature of STACK being a licensed premises that serves alcohol.
  • Anyone under the age of 18 must be off site by 9pm.
  • Weekends - Under 18’s may be refused entry into the venue from 7:00pm. Any under 18's already in the venue will be asked to leave no later than 9pm, in line with our premises license.
  • Kroud Karaoke is an 18+ event only - Under 18’s will be refused entry into the venue from 6:30pm. All under 18s already in the venue before this time must be off site by 7:00pm before the event starts.

Dress Code

  • We have a relaxed dress code, however as a general rule: we advise smart casual clothing be worn on evenings and weekends. If wearing sportswear, you may be refused entry.
  • Please remember some of our venues have large areas open to the elements so dress appropriately for the weather, especially in the winter months.
  • STACK does not allow fancy dress. Unfortunately, any guests arriving in fancy dress will be refused entry

General Booking terms & Conditions that apply to all types of bookings:

Booking process

  • All bookings for our services/products must be made online through our official website or designated booking platform. We do not accept reservations via phone, email, or in-person bookings. Online bookings provide a convenient and streamlined process for both our customers and our business.
  • To initiate the booking process, customers should visit our official website at stackleisure.com. Once on the website, navigate to the ‘Bookings & Events’ section, where you will find our user-friendly online booking portal.
  • In the booking portal, customers will be prompted to select their preferred date and time for the service or product. Please ensure you choose the correct date and time to avoid any scheduling conflicts.
  • To complete the booking, you will be required to provide accurate personal information, including your name, contact details (email and phone number), and any other information as requested in the booking form. We value your privacy and handle your data in accordance with our privacy policy.
  • Payment information will be requested during the booking process. Please enter valid payment details to confirm your reservation. You may be required to pay the full amount or a deposit, as specified in the booking portal.
  • After submitting your booking details and payment information, you will receive an immediate confirmation of your reservation on the booking portal. Additionally, you will receive a confirmation email at the email address you provided.
  • Your confirmation email will include a unique booking reference or code. Please keep this reference for your records, as it will be required for any modifications, cancellations, or inquiries related to your booking.
  • It is your responsibility to verify the booking details in the confirmation email for accuracy. If you notice any discrepancies, please contact our customer support team immediately.

If you encounter any difficulties during the online booking process or have questions about your reservation, our customer support team is available to assist you. Contact us at info@stackleisure.com.

By making your booking online, you acknowledge that you have read, understood, and agreed to our booking terms and conditions, as well as our privacy policy. Online bookings are an efficient and secure way to reserve our services/products, ensuring a smooth and hassle-free experience for our customers.

Drinks Vouchers:

  • Drinks vouchers can be redeemed against alcoholic and soft drinks only and used at any bar within STACK.
  • Drinks vouchers are only valid on the date of the booking and are non-refundable.
  • No change will be given for any vouchers.

Arrival & Number of Guests

  • When booking the numbers of guests are in relation to adults only, children under 12 years of age do not need to be included, but please let us know if you intend to bring any along so we can allocate your space accordingly. Please read our Child/Age Policy before booking.
  • Please arrive at the main entrance, there you will be greeted by a door host/door team, taken to your reserved space, and given your vouchers.
  • We ask you to please be on time for your booking, should you not arrive with us on time we will hold the space you have reserved for a period no greater than 15 minutes. After this time, your reserved space will be made available to other customers.
  • If all of your guests arrive at different times or do not arrive at all, we may reduce the space of your area to accommodate other customers due to the popularity and business needs of the site.

Table Allocation

  • Please note the area is never fully exclusive purely due to fact of how popular the venue is.
  • Once your booking time is up, you may be asked to vacate your designated area, due to bookings after you. Please speak to a member of the team on the day and they will advise if you can keep your allocated bench for longer.
  • The management team reserve the right to move your allocated bench - without giving the customer any notice.
  • If all of your guests arrive at different times or do not arrive at all, we may reduce the space of your area to accommodate the general public due to the popularity and business of the site.
  • Upper Plaza table bookings do not guarantee a view of the big screen or the stage.

Street food vendors

  • Food can be purchased on the day of your booking, please note all of the food vendors situated at STACK are independent traders and may close earlier than STACK, please check closing times upon arrival or via our website.

Conditions of Entry

Please see section 2 on ‘Customer Safety’ which includes details of our Entry Policy, Child/Age policy and Dress Code.

The ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior, during or after the event. The ticket holder voluntarily agrees that the management, venue, event participants, DesignMyNight WFL Media Ltd and all of their respective agents, officers, directors, owners and employers are expressly released by the ticket holder from any claims arising from such causes.

Cancellation Policy

  • Any deposits paid are non-refundable however if given more than 48 hours we can look at date change for you.
  • Cancellation within 48 hours – deposit and full paid balance non-refundable.
  • We cannot refund any changes in your party group size once paid in full – any vouchers allocated to guests who can no longer make it will be given to the group to spend.
  • To cancel or reschedule your booking please reply to your confirmation email at your earliest convenience.

Upper Plaza Bench Bookings including monthly Kroud Karaoke event*

  • To reserve an upper plaza bench a deposit of £11.00 per person will be required on making the booking. This will be given back to you on the day in the form of x2 drinks vouchers to the value of £5.50 each.

*excluding Kroud Karaoke on New Year’s Eve

Kroud Karaoke Premium Bench Bookings*

  • To reserve a premium table for Kroud Karaoke a deposit of £16.00 per person is required on making the booking. This will be given back to you on the day in the form of x 2 drinks vouchers to the value of £5.50 each.
  • The remaining £5.00 is a reservation fee to secure your premium bench on the front two rows facing the stage to guarantee the best seats in the house.

*excluding Kroud Karaoke on New Year’s Eve

Kids Halloween Party

  • Tickets prices are £3.00 per child - this ticket fee is non-refundable and cannot be transferred.
  • Tickets only need to be purchased for the child attending the event, adults do not need to purchase a ticket, but please let us know if you intend to bring more than 1 adult per group.

Christmas Party Night Bookings

  • Christmas Party Night packages are priced at £21.95 per person and include x1 drink voucher (valued at £5.50), x1 food voucher (valued at £10.00), bingo book (£3.00), live entertainment, and the reserved table for the evening. The Ticket price includes a £3.45 booking fee.
  • Friday and Saturday bookings can be made from 6:30pm with the main event starting at 8pm.
  • Sunday bookings can be made from 3:30pm with the main event starting at 4pm.
  • Please arrive at the time you have booked for only. 
  • Tables are allocated as bookings come in – specific table location requests will be accommodated where possible.
  • Please note on the 8th December we will be replacing Bingo with Kroud Karaoke

October Double Up Table Bookings Offer (2023)

  • Book your table for the month of October with a £11.00 deposit per person (x 2 drinks vouchers) and we will double it up to x4 drinks vouchers per person to the value of £22.00.
  • Offer only valid for bookings made between Sunday 1st October to Tuesday 31 October excluding Kroud Karaoke on 27 October 2023 and Halloween on Tuesday 31 October 2023.
  • During Half Term (23 Oct – 27 October) double up offer only available on tables booked from 4pm onwards.
  • Offer available for new bookings only. Any bookings made before Tuesday 26 September will not be eligible for the double up offer.
  • Offer only available on General Upper Plaza Bench bookings.

New Year’s Eve Ticketed Event (2023)

  • Event Date: Sunday 31 December 2023
  • New Year’s Eve is a ticketed event only
  • Tickets are priced at:
    • Priority Tickets @ £10.00 per person – priority ticket link will be sent via email to all email/loyalty subscribers first on Monday 23 October 2023 at 10am.
    • Early Bird Tickets @ £12.00 per person – a limited number of early bird tickets will be released on social media on Wednesday 25 October 2023 at 10am.
    • General Release tickets @ £15.00 per person – on sale from Friday 27 October 2023 at 10am.


  • Ticket entitles the bearer to entry into the venue only, benches are first come, first serve basis. Ticket purchase does not guarantee a table.
  • The ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior, during or after the event. The ticket holder voluntarily agrees that the management, venue, event participants, DesignMyNight WFL Media Ltd and all of their respective agents, officers, directors, owners and employers are expressly released by the ticket holder from any claims arising from such causes. 
  • Tickets are issued subject to the rules and regulations of the venue.
  • Please check your tickets, as mistakes cannot always be rectified.
  • Occasionally, events are cancelled or postponed by the team, performer or venue for a variety of reasons. If the event was moved or rescheduled, the venue may set refund limitations. It is your responsibility to ascertain the date and time of any rearranged event.
  • The venue reserves the right to refuse admission and may on occasion have to conduct security searches to ensure the safety of the patrons.
  • Every effort to admit latecomers will be made, but admission cannot always be guaranteed. Doors open 7pm, we ask you to please arrive between 7pm and 10pm for this event, should you not arrive within this time you maybe refused entry.
  • We regret that tickets cannot be exchanged or refunded after purchase.
  • Tickets are sold subject to the venue’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
  • If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the venue management, DesignMyNight or one of their authorised sub-agents, it will become voidable and the holder may be refused entry to or ejected from the venue.
  • The venue management and DesignMyNight accept no responsibility for any personal property.
  • The event listed on the purchased ticket is strictly for ticket holders over 18 Only - We operate a Challenge 25 Policy. Please ensure you bring valid ID. Identification may be required.

Christmas Wreath Making (2023)

  • Event date: Tuesday 5 December 20203 at 6:00pm.
  • Tickets for the Christmas Wreath making class are priced at £40.00 per person and the ticket includes: Welcome hot drink, x 1 food voucher (Value £10.00), x 1 drinks voucher (value £5.50) and all of the equipment and materials to make your own personalised wreath to take home.
  • A non-refundable £10.00 deposit is required upon booking.
  • Final balance of £30.00 per person is due to be paid 2 weeks prior to the event.
  • The class will be led by an experienced wreath maker who will guide you through the event.
  • This event is for over 18’s only - We operate a Challenge 25 Policy. Please ensure you bring valid ID. Identification may be required.
  • Cancellation within 48 hours – deposit and full paid balance non-refundable.

Merry Malibu Masterclass (2023)

  • Event Date: Thursday 14 December 2023at 6:00pm.
  • Tickets for the Merry Malibu Masterclass are priced at £20.00 per person and the ticket includes: x 1 food voucher (value £10.00), x1 drinks voucher (value £5.50) and the Christmas craft workshop with Esi from Coy Biscuits (approx. 60-90mins).
  • During the event you will be provided with all of the materials and equipment to decorate your own festive Coy biscuits to take home.
  • This event is sponsored by Malibu.
  • This event is for over 18’s only - We operate a Challenge 25 Policy. Please ensure you bring valid ID. Identification may be required.
  • We regret that tickets cannot be exchanged or refunded after purchase.
  • Cancellation within 48 hours – deposit and full paid balance non-refundable.


Events beyond our reasonable control (think Covid-19)

Sometimes things happen completely out of our control, and we may need to move your booking to a different area in the venue, to another of our sites in the same city if possible, or postpone or cancel it.

Such events would typically be:

  • Acts of God, ie. Flood, drought, earthquake, natural disaster.
  • Terrorist attacks, civil war, riots, war, armed conflict.
  • Epidemic or Pandemic.
  • Any new law or any action taken by the UK government or a public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent.
  • Collapse of building, fire, explosion or any accident damaging our building, a neighbouring building, or a building in the vicinity, as a result of which our venue premises are deemed unsafe.
  • Issues with suppliers that means we are unable to supply the products we agreed to supply.
  • Power cut or the failure of any of our utility services.

If any of the above apply and we need to make changes to your Booking, we will contact you as soon as possible. We can offer you a full refund or we can postpone your Booking for up to 18 months after the original date of your Event.

Changes to your booking

Sometimes we may have to make reasonable changes to your booking. We will contact you as far in advance as we can to let you know. Reasons for changes may include:

  • Changes in legislation that require us to change our operating procedures.
  • Our food or drinks menus have been updated and your pre-ordered menu selections are no longer available.
  • The products you have pre-ordered are unavailable or out of stock with our suppliers – we will always do our best to find a suitable alternative for you.

If you want to change your package, then we will inform you of any price changes that may have taken place since your booking was confirmed. We will honour prices of packages included on your booking at the time of confirmation but if you are looking to make additions to your package, those items will be subject to the latest prices.

Please read these terms and conditions carefully before using the app operated by Stack (The Hold Group Limited).

These Terms and Conditions, together with the Licensed Application End-User Licence Agreement set out at http://www.apple.com/legal/internetservices/itunes/appstore/dev/stdeula/ for Apple devices or the Google Play Terms of Service set out at https://play.google.com/intl/en_uk/about/play-terms.html for Android devices (“the EULAs”) and any additional terms of use incorporated into the EULAs by reference, as well as the STACK (The Hold Group Limited) Privacy Policy are collectively “the Terms of Use”. The Terms of Use apply to your use of:

  • The App hosted on the Apple iTunes App Store in relation to Apple devices or the Google Play Store in relation to Android devices, following your download of a copy of the App onto your mobile telephone or handheld device.
  • Any of the services you can access via the App.

By accessing or using the STACK App you agree to be bound by these Terms of Use. If you disagree with any part of the Terms of Use then you may not access the App.

  1. In order to utilise the STACK App and access its services, you must meet the following user requirements:
    • You must be aged 18 or over to download and use the App
    • If alcoholic or age-restricted products are purchased, both the purchaser and any intended consumer must be aged 18 or over and able to provide valid ID upon request.
    • Your admission to licensed premises and service by the STACK team is subject to licensing laws as well as any applicable STACK policies or procedures.
    • You must have either Apple Pay, Android Pay, a PayPal account or valid payment card to place an order.
  2. STACK accepts no responsibility for any damage or data loss caused to your mobile telephone or handheld device as a result of downloading the App.
  3. The general manager may exercise their sole discretion to refuse to serve any guest or to make any other decision with the intention of observing and upholding the licensing objectives, as well as any applicable STACK policies or procedures.
  4. All products and offers are subject to availability. The general manager may offer alternative products or refunds at their sole discretion. Orders cannot be amended or cancelled once the order has been placed.
  5. It is not possible to amend or cancel orders once they are placed. If you have any problem with your order or payment please contact a team member for assistance.
  6. If a guest is to place an order and it is in an incorrect venue i.e. they are not in the same venue as the one they place the order at, we are unable to offer refunds. 
  7. By placing an order through the app, you are confirming that the order details are correct and STACK accepts no liability or responsibility for orders made incorrectly; therefore refunds for orders to incorrect venues will not be issued under any circumstances. Any refunds that have been approved by our central support team may take between three and 10 working days depending on your bank. These terms do not affect your legal rights as a consumer to cancel certain contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  8. Any refunds due will be processed through the STACK till during the same day or can be refunded via the Payment Gateway provider merchant portal. Refunded sums will be returned to the PayPal account or originating card within 72 hours, but may be dependent on your bank.
  9. In the event that you experience technical issues when using the App, speak to a member of the STACK team for assistance.


These terms and conditions (the “Terms”) applies to your use of STACK Reward by The Hold Group Limited.

The Hold Group Limited (STACK) is registered in England and Wales. The registered name is The Hold Group Limited. Their registered office is at Patrick House, Gosforth Park Avenue, Gosforth Business Park, Newcastle Upon Tyne, NE12 8EG. Their VAT number is 403701639.

The Programme

  • STACK Rewards is the loyalty scheme ran solely by The Hold Group Limited. You do not have a physical card – your unique QR code is hosted in the Rewards platform.
  • STACK Rewards is only open to residents of the UK who are aged 18 or over.
  • Only one STACK Rewards account can be registered per email address.
  • You can use your STACK Rewards account at any STACK venue restaurants across the United Kingdom. These are:

STACK Seaburn and coming soon STACK Lincoln, ST James STACK, STACK Newcastle, STACK Middlesbrough, STACK Durham, STACK Bishop Auckland, STACK Carlisle, STACK Northampton, STACK Manchester

To use your STACK Rewards account, you must have the QR code associated with your account scanned by one of our staff before paying the bill. Showing staff the card is not enough.

When ordering street food through the STACK App your points will automatically be added to your account

  • To register for STACK Rewards, you must download the STACK APP and sign up to register your details providing a valid email address.
  • It is not compulsory to consent to marketing communications, however in opting out you accept that you may not be in the first group of people to hear about new rewards and offers.
  • STACK reserves the right to refuse to accept a STACK Rewards account which it deems to have been tampered with, duplicated, or which otherwise is suspected to be affected by fraud, misconduct or unauthorised use. The account will become invalid and all rewards and cashback will be immediately removed from the card.
  • It is strictly prohibited for someone to join STACK Rewards more than once to benefit for any privilege. Failure to adhere to these conditions could result in your membership being retracted.

Reward Points and Credit

For every whole £1 spent, 1 point is earned, for every 200 points earned you will receive a £10.00 credit to your reward account.

For example:

£1.00 spend = 1 point

200 points = £10.00 credit

  • Any credit earned can only be spent at the STACK bars. Credit can’t be redeemed on the app or at the Street Food Traders.
  • You must present your STACK Rewards card (app) during your visit in order to collect points.
  • You can check your current points and credit balance at any time by logging in to the STACK App and selecting the ‘My Rewards’ section. Alternatively, if you provide a member of staff with your unique QR code, they can check this for you at the STACK bars.
  • Points can be earned at all times in STACK on all street food traders’ menus and drinks from the bars including the coffee shop (excluding any retail traders).
  • Points cannot be earned when ordering takeaway through a third-party delivery platform.
  • Reward credit is only redeemable at the STACK bars - no cash alternative is available.
  • You must register on the STACK APP with STACK Rewards to start earning points.
  • Credit expires exactly a year after being earned.
  • Credit cannot be exchanged between accounts or merged from one account to another. It cannot be shared with other people. A bill cannot be split to share credit.
  • Credit is only valid against drink purchases from the STACK bars.
  • Points cannot be added from previous visits. Once the bill has been paid and the account has been closed, you are unable to receive points retrospectively.
  • When redeeming credit, if the value being redeemed is lower than the total value of the bill, the remaining amount will need to be paid as normal. For example, if you have £20 credit and the bill is £30 – you will need to pay the remaining £10 as normal.
  • When redeeming credit, the amount of discount is automatically removed from your STACK Rewards account. For example, if you have £30 credit and use £10 of it on a visit – you will be left with £20 credit.

STACK reserve the right to correct or amend the amount of points/credit value in your account if we deem there to be foul play. If you wish to contest such a correction or amendment to your account balance, please contact us on info@stackleisure.com. We will reply to all emails within 7 working days.

STACK reserve the right to amend the programme and points value offered at any time. In the event of doing so, all historical balances will remain unaffected – this would only ever affect future transactions.

Rewards and Offers

  • When ordering through the Stack App any available rewards/offers will automatically be redeemed. To redeem a reward or an offer at the bars or street food hatches, you must show your unique QR code to your server before ordering. This can be done by bringing up your reward card on the STACK App.
  • Only one reward can be redeemed on a single visit and offers cannot be combined under any circumstance.
  • No cash alternative will be offered for any discount or offer.
  • All rewards are subject to change and can be changed or revoked by STACK at any time.

Birthday Reward

  • 20% discount on drinks from the STACK bars – available 5 days before and 5 days after your birthday.
  • No cash alternative.
  • Discount only available on full priced drinks.
  • You may be asked for ID.
  • Cannot be used in conjunction with any other offer.

YOLO Coffee Reward

  • Buy 9 coffees/hot drinks receive 10th coffee/hot drink free.
  • The 9 coffees/ hot drinks must be purchased within a 12-month period to claim the 10th free coffee/hot drink.
  • The free drink includes a regular; latte, cappuccino, americano, breakfast tea, flat white, mocha, espresso only.


  • When signing up, if you specify that you would like to receive additional marketing communications then you are giving express permission to receive email and/or SMS communications from us.
  • If you wish to remove yourself from this, then you can unsubscribe via one of the emails received.


  • To cancel your membership on the STACK Rewards programme, you can email info@stackleisure.co.uk. Please include ‘Cancellation Request’ and your card number in the subject line.
  • Once cancelled, points/credit cannot be transferred to another account, or reactivated at a later date.
  • Cancellations may take up to 7 days to process.

  • The value on a gift card can be used as full or part payment at any STACK bar, coffee shop or street food trader.
  • Any remaining balance can be used on a separate visit, providing the gift card has not expired.
  • The monies on the card cannot be exchanged for cash.
  • All monies on the card must be used by the expiry date which is 6 months from the date of purchase OR 6 months from the last top-up date.
  • Any remaining balance that is left on the card once it’s expired is forfeited.
  • This card is not a credit, debit or cheque guarantee card.
  • Experience gift cards i.e ‘£100 Family Feast Experience for Four’ can be used as cash against your bill and does not need to be used for the Experience. The experiences are simply suggestions for what the value could be used against.
  • Experience gift cards are digital-only and cannot be posted.
  • Gift cards cannot be used on the STACK order & Pay App or any third-party delivery platforms.
  • STACK reserves the right to amend these terms and conditions at any time or withdraw the card on reasonable notice. Your statutory rights are not affected.
  • STACK cannot accept responsibility if your voucher is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
  • If you require any further information, please email info@stackleisure.com and please include “Gift Card Query’ – postal address, Patrick House, Gosforth Park Avenue, Gosforth Business Park, Newcastle upon Tyne, NE12 8EG.


These terms and conditions (“Terms”) apply to social media competitions organised by STACK ("STACK" or "we"). By entering into a STACK competition, participants ("Participants" or "you") agree to be bound by these Terms.


STACK competitions are open to individuals aged 18 years or older, unless otherwise specified. Employees, agents, and affiliates of STACK and their immediate family members are not eligible to participate.

Participants may be required to provide proof of age and identity upon request.


To enter a STACK competition, Participants must follow the entry instructions as outlined in the competition announcement on STACK's official social media accounts.

Entry submissions must be received by the deadline specified in the competition announcement. Late entries will not be considered.

Winner Selection

Winners will be selected at STACK's discretion, and the selection process will be outlined in the competition announcement.

Winners will be notified through the social media platform where the competition was conducted.

If a winner does not claim their prize within [3] days of notification or is found to be ineligible, an alternative winner may be selected.


Prizes awarded in STACK competitions are as specified in the competition announcement. Prizes are non-transferable and non-exchangeable.

STACK reserves the right to substitute any prize with an alternative of equal or greater value.

Winners are responsible for any taxes, customs duties, or other charges associated with receiving their prize.


By entering a STACK competition, Participants agree to allow STACK to use their name and likeness for promotional purposes without additional compensation.

Data Privacy

STACK will process personal data provided by Participants in accordance with its Privacy Policy.


STACK reserves the right to disqualify any Participant who breaches these Terms or engages in fraudulent or unfair conduct.

Limitation of Liability

STACK is not responsible for any technical failures, internet issues, or other factors that may affect the submission or receipt of entries.

STACK is not liable for any injury, loss, damage, or inconvenience arising from participation in the competition or the use of any prize.

Changes to the Competition

STACK reserves the right to cancel, modify, or suspend the competition at its discretion without notice.

Contact Information

If you have any questions or concerns about these Terms or the competition, please contact info@stackleisure.co.uk

These Terms and Conditions are subject to change without notice, and Participants should review them before entering each competition. By entering a STACK competition, you agree to be bound by the most recent version of these Terms.

Any current STACK offers and promotions will be detailed here. We do not work with any third-party voucher sites and customers should always check here before using any promotional voucher in our venue to ensure they are valid.

Please be aware of any illegitimate website’s promoting invalid STACK offers. We do not have control over these and cannot accept the promoted discount/offer at any of our venues.


  • From Friday 23 November 2023 until Monday 27 November 2023 customers will be able to purchase a £50 'STACK FRIDAY' gift card for only £40.
  • The STACK Friday gift card must be redeemed by 29 February 2024.
  • The value on a gift card can be used as full or part payment at any STACK bar, coffee shop or street food trader.
  • Any remaining balance can be used on a separate visit, providing the gift card has not expired.
  • The monies on the card cannot be exchanged for cash.
  • Any remaining balance that is left on the card once it’s expired is forfeited.
  • Please see our Gift Card T's & C's for more info.

We reserve the right to update and amend these terms and conditions as necessary to reflect changes in our business practices, legal requirements, or to enhance your experience as a customer. Any revisions will be posted on our website, and we may notify you via email of significant updates. It is your responsibility to review the terms and conditions periodically to stay informed of any changes. By continuing to use our services or make bookings after the effective date of any modifications, you signify your acceptance of the revised terms and conditions. We appreciate your understanding and cooperation in maintaining the transparency and relevance of our terms and conditions.


Effective Date: 18 October 2023