Terms & Conditions

Benches are available to book for groups of 8-24 people. For larger groups your booking will come through to our Sales Team as an enquiry and our sales team will be in touch to arrange this with you.

General Bench Booking Policy/T&Cs

• Benches are available to book for groups of 8-24 people. For larger groups your booking will come through as an enquiry and our sales team will be in touch to arrange this with you.
• The numbers of guests are in relation to adults only, children under 12 years of age do not need to be included, but please let us know if you intend to bring any along so we can allocate your space accordingly.
• A deposit of £8 per person is required to book a bench which will be exchanged for X1 pre-ordered drink per person, the remaining balance is the fee for booking the table.
• Your drink can be redeemed on either a glass of prosecco, a bottled beer (including non-alocholic) or a soft drink which must be pre-ordered upon booking and cannot be changed on the day. 
• Your pre-ordered drink will arrive at your bench once you have been seated.
• I can confirm that I have read the FAQs and acknowledge that myself and all guests understand any U18s must be accompanied by a parent/guardian or someone over the age of 25 and offsite by 9pm.
• I also understand that if I am booking Upper Plaza, my booking may not have a guaranteed view of the big screen or the stage.
• We will always try our best to accommodate customer requests, however this cannot be guaranteed.

Cancellation Policy

• Any deposits paid are non-refundable however if given more than 48 hours we can look at date change for you.
• Cancellation within 48 hours – deposit and full paid balance non-refundable.
• We cannot refund any changes in your party group size once paid in full – any pre-ordered drinks will be given to the group, guests who can no longer make it will not be given a refund.
• To edit or amend your booking please reply to your confirmation email at your earliest convenience.

Kids Events Bookings Policy/T&Cs.

• There will be a ticket cost of £1.50pp this is for entry into Kid’s Event only.
• The numbers of tickets are in relation to all attending between 2-16 years old, accompanying  adults do not need to buy a ticket.
• This ticket does not include a bench, we recommend an early arrival as benches are first come, first serve basis.
• We will always try our best to accommodate customer requests, however this cannot be guaranteed.  
• Cancellation Policy: Please read our T&C’s before paying any deposits as any deposits are non-refundable.

NYE 2024 PARTY NIGHT BOOKINGS Policy/T&Cs

📆 Tuesday 31 December 2024

• Doors open at 7:00pm
• Strictly Over 18's Only - We operate a Challenge 25 Policy. Please ensure you bring valid ID.
• Ticket provides entry to the venue only and includes a £1.50pp booking fee.
• Any monies paid is non-refundable.
• Benches are on a first come first serve basis.
• Tickets are issued subject to the rules and regulations of the venue.
• The venue adheres to safety regulations and may conduct security searches.
• The venue has the right to refuse admission.
• Late admission is not guaranteed.
• By purchasing this ticket, you are agreeing to our T&Cs.
• All street food vendors will be open serving their full menus - please check opening times with each individual trader.

Double Up Bench Bookings Policy/T&Cs

• Deposit: £12.00 deposit per person (x 2 drinks vouchers) and we will double it up to four drinks vouchers to the value of £24.00 per person.
• Arrival: Please arrive at least 10 mins before your booking time and then check in at the main door at your allocated booking time, where our friendly door host or door team will welcome you, escort you to your reserved space, and provide you with any pre-paid vouchers (deposits).
• Voucher Usage: All vouchers must be used on the day of booking and are non-refundable.
• Drinks Vouchers: These can be redeemed for both alcoholic and soft drinks at any bar within STACK.
• Change Policy: No change will be given from any vouchers.
• Punctuality: We kindly request your prompt arrival for your booking. If you are delayed, we will hold your reserved space for up to 15 minutes. Beyond this, your bench may be made available to other guests.
• Food Options: Food can be purchased on the day of your booking, please note all the food vendors situated at STACK are all independent traders and may close earlier than STACK, please check closing times upon arrival with each vendor or via our website.
• Allergen/Dietary information: Please be advised to check directly with each independent food trader for specific allergen and dietary information. They will be best equipped to provide detailed insights tailored to their offerings.
• Exclusive Space: While we strive to accommodate your needs, please note that the area may not be fully exclusive due to the venue's popularity.
• Time Limit: After your allocated time, you may be asked to vacate your area to accommodate subsequent bookings. Speak with our team on the day for possible extensions.
• Bench Allocation: Management reserves the right to move your allocated bench without prior notice.
• Group Size Changes: Unfortunately, we cannot refund or adjust payments for changes in your party size after full payment. Unused vouchers for absent guests will be allocated to the group. If not all your guests arrive, we may reduce the space of your area to accommodate the public due to the popularity and business of the site.
• Table Decorations: For health and safety reasons, we kindly ask that customers do not bring balloons for any table bookings.
• Cancellation Policy: 
• Any deposits paid are non-refundable however if given more than 48 hours we can look at date change for you.
• Cancellation within 48 hours – deposit and full paid balance non-refundable.
• We cannot refund any changes in your party group size once paid in full – any vouchers allocated to guests who can no longer make it will be given to the group to spend.
• To cancel or reschedule your booking please reply to your confirmation email at your earliest convenience.