Terms & Conditions

Booking Policy

• Benches are available to book for groups of 8-24 people. For larger groups your booking will come through as an enquiry and our sales team will be in touch to arrange this with you.
• The numbers of guests are in relation to adults only, children under 12 years of age do not need to be included, but please let us know if you intend to bring any along so we can allocate your space accordingly.
• A deposit of £8 per person is required to book a bench which will be exchanged for X1 pre-ordered drink per person, the remaining balance is the fee for booking the table.
• Your drink can be redeemed on either a glass of prosecco, a bottled beer (including non-alocholic) or a soft drink which must be pre-ordered upon booking and cannot be changed on the day. 
• Your pre-ordered drink will arrive at your bench once you have been seated.
• I can confirm that I have read the FAQs and acknowledge that myself and all guests understand any U18s must be accompanied by a parent/guardian or someone over the age of 25 and offsite by 9pm.
• I also understand that if I am booking Upper Plaza, my booking may not have a guaranteed view of the big screen or the stage.
• We will always try our best to accommodate customer requests, however this cannot be guaranteed.

Cancellation Policy

• Any deposits paid are non-refundable however if given more than 48 hours we can look at date change for you.
• Cancellation within 48 hours – deposit and full paid balance non-refundable.
• We cannot refund any changes in your party group size once paid in full – any pre-ordered drinks will be given to the group, guests who can no longer make it will not be given a refund.
• To edit or amend your booking please reply to your confirmation email at your earliest convenience.

Kids Events Bookings

• There will be a ticket cost of £1.50pp this is for entry into Kid’s Event only.
• The numbers of tickets are in relation to all attending between 2-16 years old, accompanying  adults do not need to buy a ticket.
• This ticket does not include a bench, we recommend an early arrival as benches are first come, first serve basis.
• We will always try our best to accommodate customer requests, however this cannot be guaranteed.  
• Cancellation Policy: Please read our T&C’s before paying any deposits as any deposits are non-refundable.

NYE 2024 PARTY NIGHT BOOKINGS

📆 Tuesday 31 December 2024

• Doors open at 7:00pm
• Strictly Over 18's Only - We operate a Challenge 25 Policy. Please ensure you bring valid ID.
• Ticket provides entry to the venue only and includes a £1.50pp booking fee.
• Any monies paid is non-refundable.
• Benches are on a first come first serve basis.
• Tickets are issued subject to the rules and regulations of the venue.
• The venue adheres to safety regulations and may conduct security searches.
• The venue has the right to refuse admission.
• Late admission is not guaranteed.
• By purchasing this ticket, you are agreeing to our T&Cs.
• All street food vendors will be open serving their full menus - please check opening times with each individual trader.

1. Eligibility
• Participants must be aged 18 or over.
• The competition is open to residents of the UK only.
• Employees of STACK, Sideshow, their families, agents, or anyone else professionally connected with the competition are not eligible to enter.
2. Entry Process
• To participate, customers must complete the online form after landing on a prize.
• By completing the form, participants will be entered into the grand prize draw for a £150 STACK Gift Card.
3. Prize Redemption
• Instant prizes must be redeemed by Friday 20 December 2024.
• Prizes are subject to availability, and some blackout dates may apply.
• Prizes such as free game sessions (darts, pool, shuffleboard), karaoke booth hire, or drink vouchers can only be redeemed during off-peak hours, unless otherwise stated.
• The free drink prize includes a standard serving of beer or wine, with no cash alternative.
• Prizes cannot be transferred, exchanged, or redeemed for cash.
4. Grand Prize Draw
• All participants who complete the form will be entered into the grand prize draw for a £150 STACK Gift Card.
• The draw will take place on Monday 6 January, and the winner will be notified via email or phone.
• The winner must respond within 7 days to claim the prize. If no response is received, an alternative winner may be selected.
• The £150 STACK Gift Card is valid for 6 months from the date of issue.
5. General Conditions
• The competition promoter reserves the right to amend or cancel the competition at any time without notice.
• The promoter's decision is final in all matters relating to the competition.
• By participating, entrants agree to be bound by these terms and conditions.
6. Data Protection
• By entering, participants consent to their details being used for marketing purposes by STACK and Sideshow. Personal information will not be shared with third parties.
• Participants can opt out of receiving marketing communications at any time by contacting [email protected].
7. Liability
• The promoter accepts no responsibility for any technical issues, system failures, or delays that may prevent participation.
• To the fullest extent permitted by law, the promoter will not be liable for any loss or damage arising from a participant's entry into the competition or their acceptance of any prize.

• Doors open at 7:00pm
• Strictly Over 18's Only - We operate a Challenge 25 Policy. Please ensure you bring valid ID.
• Ticket provides entry to the venue only and includes a £1.50pp booking fee.
• Any monies paid is non-refundable.
• Benches are on a first come first serve basis.
• Tickets are issued subject to the rules and regulations of the venue.
• The venue adheres to safety regulations and may conduct security searches.
• The venue has the right to refuse admission.
• Late admission is not guaranteed.
• By purchasing this ticket, you are agreeing to our T&Cs.
• All street food vendors will be open serving their full menus - please check opening times with each individual trader.
• Please ensure you select the correct venue before completing your ticket purchase, as all sales are final. Tickets purchased for the incorrect venue are not eligible for a refund or exchange. By completing your purchase, you agree to these terms.